Frequently Asked Questions

Straight answers to the things people ask us most. If yours isn’t here, call, WhatsApp or drop in.

Do you sell to the public?

Yes. Trade and public are both welcome at the counter and in the showroom. You don’t need an account.

Where are you and when are you open?

510 Kingsbury Road, London NW9 9HE — on the main road, with parking outside. Monday to Friday 8am–5pm, Saturday 9am–3pm, closed Sunday.

Can I check stock before I come?

Please do — call or WhatsApp us and we’ll confirm it’s on the shelf and put it aside for you.

Do you deliver?

Yes, across North West London with our own van, usually next working day. See our Delivery page for areas and how charges work.

Can I open a trade account?

Yes, if you buy regularly. We agree pricing on your usual lines and you get a named contact who knows your jobs. Ask at the counter or get in touch.

Do you match prices?

Bring us a like-for-like quote from another merchant and we’ll do our best to beat it, especially on boilers and bathroom suites.

Do you take returns?

Unused, unopened stock items in resalable condition can be returned within 14 days with your receipt. Special orders and cut lengths can’t be returned.

Do you install or recommend installers?

We’re a merchant, not an installer, but we know the local Gas Safe engineers and plumbers who buy from us and are happy to point you to one.

Do you supply full bathrooms or heating systems for a project?

Yes. For refurbishments and multi-unit jobs we’ll visit site, work from your spec and put a full package together with staged delivery.